Contact our team
Need help? Our support team is ready to assist with questions, account issues, verification, technical concerns, bonus queries, account recovery, or general feedback. Contact us via live chat for fast replies, or send a message by email or phone. We can walk you through deposits, withdrawals, KYC and bonus terms, and help resolve payment or game issues. Responses are typically prompt and practical to get you back playing quickly and securely.
| Department | Contact |
|---|---|
| Customer support | [email protected] (live chat and email; typical reply within 15 minutes) |
| General enquiries | [email protected] (corporate and compliance; reply within 1 business day) |
| Affiliate enquiries | [email protected] (partner managers; response within 48 hours) |
| Phone | +1 647 239 4820 (available 09:00-22:00 local time) |
| Working hours | 24/7 (live support and ticketing) |
Email Support
Email is the preferred contact method for detailed requests, account issues, or when attaching documents. Please send your message to [email protected] and include a clear subject line, your account ID, and up-to-date contact details to avoid delays. We’ll respond as quickly as possible and may request further information to resolve your case.
Submit your enquiry
Response Time
Our support team aims to respond quickly to all requests. Most inquiries are answered within one business day, while more complex cases, such as verification or payment investigations, may take longer depending on their nature. We will keep you informed during the process and provide estimated timelines when additional review is required.
Feedback
We'd love to hear your feedback, suggestions, or ideas to improve our site. Every message is read carefully by our team and used to guide updates, fix issues, and improve the experience for all players. Please tell us what worked, what didn’t, or any features you’d like to see; your input helps us make the site better for everyone.