Privacy & Data Protection
At HighFlyer we take your privacy seriously. This page explains what information we collect when you use our site, how we use and protect it, and the choices available to you. We aim to be clear about account data, game activity, payments, cookies, and the steps we take to keep your information secure.
Types of data we collect
We collect several categories of information to operate the service and process transactions. This includes personal details you provide directly, technical details about your device and connection, and transactional records related to deposits, bets, and withdrawals.
Personal data
Personal data may include your name, date of birth, contact details, address, identity documents submitted for verification, and any other information you provide when registering or contacting support. We only request what is necessary to open and maintain your account and to meet legal identity checks.
Technical data
Technical data covers IP address, device type, browser and operating system, location data inferred from connection, session identifiers, and logs of your activity on the site. This information helps us deliver the service, prevent fraud, and improve performance.
Transactional data
Transactional data includes deposit and withdrawal records, payment method identifiers, game activity, bet history, bonus activity, and any communications about transactions. We use this data to process payments, resolve disputes, and maintain accurate account records.
How we use your information
Your information is used to create and manage your account, process payments, verify identity, prevent fraud, comply with applicable requirements, provide customer support, and send service-related messages. We may also analyse aggregated data to improve the site and the range of services offered.
Data protection practices
We protect your information using appropriate administrative, technical, and physical measures. Access to personal data is restricted to authorised personnel and service providers on a need-to-know basis. Where third parties process data on our behalf, we require them to maintain suitable safeguards.
Cookies and tracking technologies
We use cookies and similar technologies to manage your login session, remember preferences, measure performance, and deliver relevant content. Some cookies are essential to operate the site, while others support analytics and optional features.
Managing cookies
You can control cookie preferences through your browser settings or the cookie controls available on the site. Disabling certain cookies may affect functionality or prevent access to some features.
User rights
You have rights in relation to your personal information, including the right to access the data we hold about you, request correction of inaccuracies, and ask for deletion where applicable. You may also object to or restrict certain processing activities, subject to our legal and contractual obligations.
Access, correction, and deletion
To request access, correction, or deletion, contact our support team via the site. We will review and respond to requests in line with our internal procedures and applicable requirements. Some requests may be limited if we are required to retain data for legal or operational reasons.
Information sharing and third parties
We may share necessary information with payment processors, identity-verification services, fraud prevention partners, and other service providers that support our operations. We may also disclose information where required by law or to protect legal rights. When we share data, we seek to ensure it is handled securely and only for permitted purposes.
Privacy policy updates
We may update this policy from time to time. Material changes will be posted on the site and will take effect when published. If you have questions about how we handle personal data or wish to raise a concern, please contact High Flyer support through the site help options.