Responsible Gambling Policy
At HighFlyer we take responsible gambling seriously. We want every player to enjoy controlled, safe play, so we provide clear tools and guidance to help you manage time and spending. Our approach is practical and player-focused — if you ever need to step back, we make it straightforward to do so.
Player protection principles
We prioritise player safety by making responsible-gambling tools easy to find and simple to use. We encourage transparent play, honest communication, and prompt support for anyone who needs help managing their account activity. Our priority is preventing harm and supporting responsible behaviour at all stages of play.
Activity-control tools
You can manage gambling activity directly from your account. Common controls include deposit limits, loss limits, session time limits, time-outs, and full self-exclusion. These measures are intended to give you practical control over how you play and when you stop.
Deposit limits
Set daily, weekly, or monthly deposit caps to keep spending within a budget. Limits can be raised or reduced from your account settings, and large increases may be subject to a cooling-off period for your protection.
Loss limits
Loss limits let you cap how much you can lose over a chosen period. This helps keep play sustainable and prevents chasing losses. You can adjust these limits in your responsible-gambling settings.
Time limits and session controls
Use session timers and daily time limits to control how long you play. Automatic reminders can notify you when a session is ending so you can make an informed choice about continuing.
Self-exclusion and time-outs
If you need a break, choose a temporary time-out or a longer self-exclusion. Self-exclusion suspends access to your account for the selected period and closes the door to promotional contact while active. If you decide to return after a self-exclusion, reactivation follows a clear process to help ensure you’re ready to play responsibly.
Signs of problematic behaviour
- Spending more than planned or increasing stakes to chase losses
- Neglecting work, family, or daily responsibilities because of play
- Borrowing money or hiding gambling activity from others
- Feeling unable to stop or control betting
Tips for maintaining control
- Set and stick to deposit and loss limits before you start
- Use session timers and take regular breaks
- Keep gambling as a form of entertainment, not a way to make money
- Discuss concerns with friends, family, or a trusted advisor
Professional help and support
If you believe you have a problem, please seek professional support in your area. Local problem-gambling services, healthcare professionals, and counsellors can offer confidential help and practical plans for recovery. For account changes or immediate assistance from us, visit your account settings or contact support through the help section — instructions for setting limits and starting self-exclusion are available there.
If you prefer a quick route to controls, you can manage limits and exclusions via the responsible-gambling area in your High Flyer account at any time.