User Terms and Conditions

These Terms and Conditions describe the rules that apply when you use our gaming services. They explain the relationship between you and HighFlyer, set out your responsibilities as an account holder, and cover how we operate promotions, process payments, and handle disputes. By registering or playing you accept these terms and any updates we publish.

Account responsibilities

You are responsible for keeping your account details accurate and secure. Use a unique password and do not share your login with others. Only one account per person is permitted unless we agree otherwise in writing. We may suspend, restrict, or close accounts where we suspect fraud, abusive behaviour, or a breach of these terms. You must notify us immediately of any unauthorised access.

Eligibility requirements

You must meet the legal minimum age for gambling and be authorised to wager in your jurisdiction. We reserve the right to refuse registration or close accounts if you do not meet eligibility requirements, and we may require documentation to verify age, identity, or residence before allowing deposits or withdrawals.

Acceptable platform use

Our services must be used fairly and lawfully. Prohibited activity includes, but is not limited to: collusion, use of automation or bots, chargeback abuse, exploitation of technical errors, account sharing, and any attempt to manipulate game outcomes or promotions. Any such activity may result in account closure and forfeiture of balances and promotional funds.

General bonus and promotion rules

Promotions and bonuses are subject to specific terms displayed with each offer. Bonuses may require opt-in and are typically subject to wagering requirements, game contribution rules, maximum bet limits, and time limits. Bonus funds are not withdrawable until any attached conditions are met. We reserve the right to cancel or amend promotions and to reclaim or withhold bonuses and winnings where we suspect abuse or error.

Deposits and withdrawals

We offer multiple payment methods; available options and limits are shown in the cashier. Deposits are usually processed immediately, while withdrawals are subject to verification and processing times that may vary by method. We may require identity, address, and payment documentation before releasing funds. Withdrawal limits, fees, and processing windows are available in your account; any applicable third-party fees are the responsibility of the player.

Verification and security

Prior to the first withdrawal, and periodically thereafter, we may ask for documents to confirm identity and payment details. Until verification is complete, withdrawals may be delayed or declined. We use standard security measures to protect your information, and we expect you to keep your account secure.

Dispute resolution

If you have an issue, contact our support team and provide relevant details so we can investigate. We aim to resolve disputes promptly and fairly. If we cannot reach agreement, information about further options will be provided where applicable. We may retain records of account activity and communications to support dispute handling.

Updates to terms and conditions

We may amend these Terms and Conditions from time to time. Material changes will be posted on the site and, where appropriate, notified to account holders. Continued use of the service after changes are published constitutes acceptance of the updated terms. For questions, contact support at [email protected] or refer to the Help section.

Wherever this page refers to HighFlyer, the alternative brand spelling High Flyer may also be used on our site and communications; both refer to the same service and are governed by these terms.